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Shipping & Pickup

You can purchase your items online and pick them up at Katsafados Store, or ship them directly to your doorstep. Here you'll find everything you need to know about pickup, shipping, and much more.

 


 

WHERE 'S MY STUFF                                       Track Your Package
  About Tracking Shipments
   

 

SHIPPING RATES & TIMES                            Cyprus Shipping Rates
    Global Shipping Rates
   

 

INTERNATIONAL SHIPPING                          Katsafados Export Countries
  About Customs, Duties & Taxes
       

 

GENERAL SHIPPING INFORMATION           Shipping Restrictions
   

 

PERSONAL PICKUP                                        Katsafados Stores
   

  


 

Track Your Package

  • We are not responsible for address mistakes made by customers. Parcels shipped without the Register (tracking number) option are at customer’s responsibility.  
  • Parcels shipped with Register service can be tracked through the Cyprus Post office website. Details for each order can be found in our website after completing payment and order confirmation.
  • You can trace through IPS the course of a postal item from the time of its posting until its delivery. Just visit            http://ips.cypruspost.gov.cy/IPSWEBTRACK/ and enter the item number that you want to track.

About Tracking Shipments

If tracking is available, you can track your package via the Your Orders page. The shipping method and carrier for your package will be listed in your account and in your shipment confirmation e-mail.

 

Cyprus Shipping Rates

Click here to have an access on the postage parcel price table.Orders for Cyprus are shipped free of charge - Shipping for Minimum order is €20. Butane Refills and Lighter Fluid can only be shipped in Cyprus.

 

Global Shipping Rates

Katsafados uses the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and Ships time.

Ships Time

The 'Ships' time is an estimate of when the item will leave our warehouse. For example, if an item displays "Ships: Within 24 hours," the item will leave our warehouse within 24 hours after you place your order. While Katsafados works hard to ship every order as quickly as possible, personalized, custom-configured, and more popular items may have longer Ship times.

Occasionally, we will confirm ship and delivery times, then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify by email of the new ship and delivery times.

Items ship as they become available. Once the item leaves our warehouse, the shipping method you choose on the Checkout page determines when shipped items will deliver to your shipping address. You can ship each item to a different address, and choose up to 15 different addresses per order.

Shipping Methods

Once the item leaves our warehouse, the Shipping Method you choose on the Checkout page determines how quickly your shipped item delivers to your doorstep. You can choose a different Shipping Method for each item on your order.Parcels shipped with Register service can be tracked through the Cyprus Post office website. Details for each order can be found in our website after completing payment and order confirmation.

 

Katsafados Export Countries

 The majority of items in Katsafados's product catalog can be shipped to the following countries:

  •  Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Oman, Panama, Peru, Philippines, Portugal, Poland, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, Uruguay, Venezuela

 

Customs and Duties Information

All rates and taxes applicable in the destination country shall be the responsibility of the customer. We suggest you contact your customs agency for further information. We will not be liable for any delay on the order delivery caused by customs services. Please note that we are not responsible for any duties, tariffs, taxes, or other restrictions imposed by the destination country. Tobacco related laws differ from one country to another and any VAT, taxes, or customs, if applicable, shall be paid upon receipt of shipment. The customer is responsible to know their own countries tobacco import laws and regulations before placing their order.

Please understand that we are not in a position to be fully aware of all regulations pertaining to customs offices all over the world. We assume that each customer is fully aware of the conditions and regulations applied by its domestic customs system.

 

Shipping Restrictions

  • Must be 18 years older and above to order Tobacco and tobacco related products to receive shipments.
  • Butane Refills and Lighter Fluid can only be shipped in Cyprus.
  • Please note all butane lighters are shipped without butane in order to be in compliance with shipping safety regulations.
 
Katsafados Stores
 
You can pick up most items in our Stores located in Cyprus.
 
Nicosia Store Address:                Latsia Store Address :                Limassol Store Address:
Aristokiprou 46 174 Yiannou Kranidioti Avenue 11 Ayias Sofias str. 
2008 Strovolos 2233 Latsia 3065 Ayios Ioannis  
Nicosia, Cyprus Nicosia, Cyprus Limassol, Cyprus 
Tel: +357 22-423176 Tel: +357 22-467686, Fax: +357 22-878920           Tel./Fax: +357 25716601